General Refund Policy
EUPRESS GROUP aims to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may be eligible for a refund in accordance with the terms outlined below.
Refund requests must be submitted within the specified timeframe and comply with the conditions described in this policy.
Eligibility for Refunds
To be eligible for a refund, the product must be unused, in its original condition, and returned in its original packaging where applicable.
Items that show signs of use, damage, or alteration may not be eligible for a refund. Certain products, such as hygiene-related items, may be non-refundable for health and safety reasons.
Refund Request Process
To request a refund, please contact our customer support team using the contact information provided on our website. Include your order number and a brief explanation of the reason for the request.
Our team will review your request and provide further instructions if the return is approved.
Refund Processing
Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider and financial institution.
Please note that original shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Non-Refundable Items
Products marked as final sale or clearance items may not be eligible for refunds. Additionally, digital products or services, if offered, are generally non-refundable once access has been granted.