Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed, you will receive a confirmation notification with shipping details where available.
Delivery Times
Delivery times are estimates and may vary based on destination, courier service, and external factors such as weather conditions.
EUPRESS GROUP cannot guarantee specific delivery dates and is not responsible for delays outside of our control.
Shipping Costs
Shipping costs are calculated at checkout and are based on the delivery destination, package size, and selected shipping method.
Any applicable taxes are the responsibility of the customer.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact our support team as soon as possible. We will assist in investigating the issue with the shipping provider.
Claims must be submitted within a reasonable timeframe after the expected delivery date.